Privacy Policy
Introduction
Thank you for visiting our Privacy Policy. We are committed to prioritizing the privacy and security of our valued customers. Safeguarding your personal data is our utmost priority, and we strive to maintain the highest standards of protection throughout your shopping experience.
This Privacy Policy applies to all individuals who use the haveitnext Online Platform, referred to as "you", "your" or "users" throughout this policy. The policy encompasses all aspects of the haveitnext Online Platform, including the Website, related mobile applications, and any other software applications associated with haveitnext. The policy outlines our collection, usage, and protection of the personal information of users who access the Platform for the purpose of purchasing our products and services.
In this policy, "ShoppingSphere", "haveitnext", "we", "us" or "the Company" refers to ShoppingSphere (Pty) Ltd (Registration number 2022/865363/07), and any other company that is part of the ShoppingSphere corporate family. We will only collect personal information that is necessary for the purposes described in this policy and will only process it in accordance with applicable laws, including the Protection of Personal Information Act (POPIA). We will also ensure that we only use your personal information for purposes that are compatible with the business reasons for which it was collected, or for purposes that have been authorized by you.
It is important to be aware that some provisions of this policy may impose certain limitations on our responsibility or carry a risk for you, and may require you to indemnify haveitnext or a third party. To make these provisions easier to identify, they have been highlighted in blue. If you have any questions or concerns, we encourage you to review the highlighted provisions carefully and to reach out to us for clarification. Your privacy is of utmost importance to us, and we are here to help ensure that you fully understand the terms of this policy. Contact us here
This Privacy Policy outlines the following key points to help you understand how we collect, use, and protect your personal information:
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The types of personal information we collect and the methods we use for collection
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The purposes for which we use your personal information
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The measures we take to secure your personal information
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The circumstances under which we may share your personal information with third parties
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Your rights and choices regarding the collection, use, and sharing of your personal information, including opting out of certain uses and disclosures.
What Personal information do we collect and process?
haveitnext recognizes the importance of protecting your personal information and takes necessary steps to ensure that we manage your data securely. We may collect the following categories of personal information, which may vary depending on the purpose for which it is needed:
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Contact information, such as name, address, and phone number.
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Email addresses and other online identifiers.
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Information about your use of our Platform, including device information, network activity, and cookie IDs.
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Demographic information, such as age and date of birth.
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Financial information, such as payment information for purchases made through our Platform.
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Purchase history information, including products purchased and returned.
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Geolocation information from which you accessed our Platform.
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Audio recordings of our customer support calls.
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Third-party information, such as when you interact with us via social media.
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Shopping habits and preferences, based on our analysis of your activity on the Platform.
We take great care to only collect information that is necessary and will only process your data in compliance with applicable laws and in ways that are compatible with the purposes for which it was collected, or as authorized by you
How is your personal information collected?
haveitnext collects your personal information from you in following ways:
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Directly from you: This includes information we receive from you when you take actions such as making a purchase, creating an account on our website, engaging in our programs, contacting our customer service for assistance, providing feedback, submitting product reviews, interacting with our community forums, or taking part in our contests or surveys.
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From your device: We collect technical information about your device such as IP address, device type, device geolocation, operating system, browser type, and a unique device identifier, when you visit our website or use our mobile services. We also use technologies such as cookies and web beacons to collect information about your browsing activity on our online platform in order to provide you with a personalized shopping experience.
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From Third Parties: Occasionally, we receive information from third-party sources, like advertising and analytics partners, which helps us refine our marketing strategies and offer you more tailored content.
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Social Media and Publicly Available Information: If you interact with our brand on social media or if your information is publicly available, we may collect and use that information to better understand our customers and engage with you more effectively.
Why is your personal information collected and processed?
The information collected and processed by ShoppingSphere may be used for the following purposes:
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To fulfill your orders and requests for services, and provide excellent customer service.
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To create and maintain your user account, allowing for a personalized shopping experience.
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To monitor transactions and engagement for auditing and security purposes.
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To conduct marketing and advertising campaigns aligned with your preferences. You can tailor or opt-out of these communications at any time by contacting us.
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To enhance the security of our platform and prevent fraudulent activities.
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To enhance the platform's operational and technical capabilities.
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To analyze business performance and identify opportunities for improvement.
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To support research and development initiatives.
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To adhere to legal obligations and responsibilities.
Personal Information Retention Policy
Any personal information you provide to us will only be used for the purpose it was collected for, and will be securely destroyed once that purpose has been fulfilled. In some cases, we may need to retain your personal information for a longer period of time if it is required by law or with your explicit consent. We will never sell your personal information and will only share it with third parties for purposes specified in this privacy policy.
haveitnext will keep your Personal Information:
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For as long as we need it to provide our platforms, products, or services to you.
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As long as required or allowed by law and in accordance with our internal retention policies.
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To fulfill the terms of the contract between you and haveitnext.
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Until you request us to stop processing your Personal Information or revoke your consent for us to retain it.
By engaging with the haveitnext platform, you grant us permission to retain your Personal Information only for the duration necessary to fulfill the specific objectives for which it was initially gathered or for any subsequent processing activities. This retention period will be in line with our internal policies and any applicable laws and regulations. Once the retention period has lapsed, your Personal Information will be destroyed in a secure and irreversible manner.
Who do we share your personal information with?
To guarantee the smooth running of our operations, we may share your Personal Information with:
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Service Providers - We may share your personal information with service providers that are essential in our business operations. These include, but are not limited to, our shipping and delivery partners, our payment processing partners, our website hosting provider, and marketing and advertising partners. We ensure that these providers maintain the confidentiality and security of your personal information and use it only for the purpose of providing services on our behalf.
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Law enforcement agencies - In special circumstances, we may need to disclose your personal information in response to a legal request or to safeguard the security, assets, or rights of haveitnext, our valued customers, and the general public. Such instances may involve situations where we genuinely believe that sharing your personal information is essential to address unlawful activities on our platform, prevent fraud or financial risks, respond to a lawful inquiry or search warrant, or ensure the well-being and safety of the public.
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Business Transfers - In the event of a merger, sale, reorganization, or other transfer of some or all of our assets, your personal information may be shared with the successor company. We will use reasonable measures to ensure that any successor company complies with our privacy policy and treats your personal information appropriately.
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Advertising Related Activities - We use data collection tools such as cookies on certain parts of our platform to help us understand our users' preferences and behavior, and to offer personalized advertisements. Cookies do not contain any of your personally identifiable information, and you may choose to disable cookies in your browser, although doing so may limit your ability to use certain features on our platform.
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Our employees - Your personal information may be accessible by our employees and the staff employed by haveitnext. They use this information to perform their duties such as, but not limited to, providing customer support, processing orders, and handling customer inquiries. We take strict measures to ensure the security and confidentiality of your personal information, and we train our employees to handle personal information with the highest level of care and confidentiality.
We strictly do not sell or rent your personal Information to third parties for any financial or non-financial gain.
How do we use cookies?
We strive to enhance your user experience by using advanced technologies such as cookies and user tracking. These tools allow us to optimize our Platforms and make them more personalized for you.
Cookies are small, harmless text files that are stored on your device when you access our Platforms. They do not contain any of your personal information, but they allow us to associate your device with a unique profile.
We use cookies to:
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Personalize your interactions with our Platforms by tailoring the services and content to your interests and needs.
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Offer opt-in marketing communications for users who are not yet registered with us.
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Provide you with relevant advertisements, limit the frequency of repeated advertisements, and measure the effectiveness of our advertisements and other marketing efforts based on your online activities and information.
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Enhance the user-friendliness of our Platforms and make them easy to navigate.
By using these technological tools, we aim to provide you with a seamless and enjoyable shopping experience on haveitnext.
Transfer of personal information outside of South Africa
We take the protection of your personal information seriously, which is why we ensure that all transfers of personal information outside of South Africa's geographic borders comply with the requirements of the Protection of Personal Information (POPI) Act. Our transfers of personal information outside the country are made only for the purpose of providing our services to you and for necessary data storage to maintain the security and reliability of our systems. Rest assured that all personal information transferred will be protected with the same level of security and privacy that we provide within South Africa. By utilizing our Platforms, you grant permission for the transfer of your Personal Information outside the geographic borders of South Africa, in compliance with the regulations set forth in the Protection of Personal Information Act.
Security
haveitnext is committed to the highest standards of personal information security. We adopt a comprehensive approach, combining robust internal measures with the expertise of trusted third-party service providers like Wix.com Ltd. Our collaboration with these specialists ensures that your personal data is protected in line with global privacy regulations. These third-party partners, acting as 'processors' of your information, are contractually bound to maintain its confidentiality and are strictly prohibited from using it for any unauthorized purposes. As the 'controller' of your personal data, haveitnext retains full oversight, guaranteeing that the integrity and security of your information is always our top priority.
In the unfortunate event of any unauthorized access to individuals' personal information, we are fully committed to promptly notifying the affected parties. We understand the significance of keeping you informed about any potential risks.
If we discover any security breach or unauthorized access that could compromise your personal information, we will take immediate action to conduct a thorough investigation. Once we have determined the scope and nature of the breach, we will notify the affected individuals in a timely and appropriate manner, as required by applicable laws and regulations.
If you choose to share your Personal Information with any third party other than haveitnext, it's essential to understand that we cannot be held liable for any loss or damage you may incur as a result of that disclosure. This includes third party service providers who are not under our control.
Your account security is of utmost importance to us. While we implement robust measures, we cannot be held liable for any unauthorized access due to your own negligence in maintaining proper account security measures. For example, if you use a weak or easily guessable password, share your login credentials, fall victim to phishing scams, and/or accessing your account on a public devices, your account may be compromised. Please ensure you maintain proper account security by using strong and unique passwords, refraining from sharing your credentials with anyone, and always logging out of your account after use, especially on shared or public computers. Your active participation is crucial in keeping your account secure and safeguarding your Personal Information from potential risks.
If you suspect your haveitnext account has been compromised, please contact us immediately!
Your rights
We highly value your rights concerning your personal information, and as per the Protection of Personal Information Act (POPIA), we are fully committed to ensuring that our customers have reasonable access to their personal data. You have the right to review, correct, amend, or delete any incomplete or inaccurate information we hold about you.
Upon your request, we will promptly provide you with a comprehensive record or description of all the personal information we have about you in an easily understandable manner. In certain circumstances and as permitted by applicable laws, a prescribed fee may apply for this service.
Should you wish to make changes or corrections to your personal information, you can do so easily by logging into your haveitnext Account and accessing your account details. Alternatively, our dedicated Data Protection Officer at myinfo@shoppingsphere.co will be glad to assist you.
You also have the right to request the destruction or deletion of your Personal Information, and we will gladly comply with your request. However, please be aware that this is subject to legal retention requirements mandated by applicable laws and/or our internal retention policy. Consequently, certain necessary aspects of your personal information may be retained for an extended period until these obligations are fulfilled.
In exceptional circumstances where requests for accessing, amending, or deleting your Personal Information are deemed excessively repetitive or burdensome, causing an undue administrative strain, haveitnext reserves the right to decline the request or apply reasonable administrative fees (subject to applicable laws). We will keep you duly informed in the event of such a situation.
Please be aware that should you wish to have your haveitnext account deleted, we are here to assist, and your request will be promptly honored. However, it's important to note that the complete erasure of your information may not be immediate due to legal retention requirements mandated by any applicable laws and our internal policies. Nevertheless, in such cases we will only retain the necessary aspects of your personal information to fulfill these obligations. Once these retention requirements are met, your information will be securely destroyed and deleted.
While we make every effort to keep your personal information accurate and up-to-date, we may not always be aware of changes unless you notify us. Therefore, we encourage you to inform us of any updates to your personal information. Your satisfaction and privacy are of utmost importance to us, and we are dedicated to serving you with the utmost respect for your rights and preferences.
To exercise any of your rights with us or make a request, please contact us at myinfo@shoppingsphere.co.
In the event you have any concerns regarding the handling of your personal information, you have the right to file a complaint with the Information Regulator. You can reach them by emailing inforeg@justice.gov.za or calling 012 406 4818. For more information, visit their website at https://www.justice.gov.za/inforeg/contact.html.